Frequently Asked Questions

  • Do you accept checks, Visa, and Mastercard?

    Yes, we do.

  • What brands does Felice service?

    We service Andersen products only.

  • What brands does Felice install?

    We install Andersen, Therma-Tru, and Reeb products.

  • Will Felice keep me updated on arrival at my home?

    Yes. We send reminder texts the night before the scheduled appointment and updates on our arrival time on the day of service.

  • Does Felice work on Saturdays and holidays?

    Yes, in most cases.

  • Do your service technicians remove their shoes while in my home?

    Yes. We also cover carpets with runners wherever needed.

  • Does Felice move furniture or remove window treatments?

    We do not move furniture, remove window treatments, or move breakable items. Please have these items moved before our arrival.

  • Does Felice stock common Andersen parts?

    Yes. Our service truck is stocked with a large supply of Andersen parts to help ensure timely repairs.

  • Does Felice replace window and door glass?

    Yes, we replace Andersen glass.

  • Does Felice repair air and water leaks?

    Yes, we do.

  • Can you help correct cloudy window glass?

    Yes. This usually requires replacing the glass.

  • If I can’t be on-site for the repair, can Felice provide photos of the issues and repairs?

    Yes. We use an app that makes it easy to share photos.

  • Can I get a written estimate and a written work order?

    Yes. We use up-to-date software to provide written estimates and work orders.

  • Does Felice service Avalon and Stone Harbor?

    Yes. We are on the island almost every day.